Frequently Asked Questions
Check below for commonly asked questions and answers. Can’t find the info you’re looking for? Contact us!
How do I register for the online auction?
- Go to our website
- At the auctions dropdown menu, click the auction you wish to join (note we have various locations)
- At the auction page click the big blue “register to bid” button
- From there follow the instructions.
Click here to view a step by step video of the process
Where are you located?
We have two locations that run two separate auctions each month.
4062 Hwy 6, Puslinch, Ont.
203 North Huff Avenue, Trenton, Ont.
Please ensure you know which auction you are participating in prior to bidding. Location is clearly marked on the login page and on the catalogue page.
Can I come and see the items on auction before I place my bid?
What are the sizes of doors, kitchens, vanities, lumber etc.?
Sizes are available in the size box of the description. If you are not seeing this please click the EXPAND arrow to view the full information.
Can I test drive the vehicles?
Can I start smaller equipment stored in the warehouse (i.e., generators, forklifts, chainsaws, etc.)?
How do I bid?
Each lot in the auction has a clearly marked bidding window. Once you are registered for the auction there are a few ways to bid:
- You can indicate the maximum amount you wish to bid in the window where indicated and click on the “Place Bid” button. You will be taken to a confirmation screen that will ask you to either “Confirm Bid” or “Cancel Bid”. If you have not yet logged in, you will be asked to do so in order to confirm your bid. Please note that by confirming your bid you are entering into a legally binding contract with the auction house to pay for your successful bids plus the applicable buyer’s premium and taxes.
- Bid in real time as each lot is closing just like our live auctions. You will be required to bid, and confirm your bid, for each increment that you are advancing. In effect, you are taking the same steps as in the method above, but are not disclosing your maximum. You are doing the work instead of relying on the software.
- You can bid by proxy through Bryan’s if you cannot do the bidding in real time yourself. These arrangements need to be made prior to the start of an auction. A deposit may be required. A Bryan’s Staff member will record all the required personal information for the bid to be placed. You will then need to give a list of each lot you would like to place a bid on, as well as your maximum price for each lot. Your prices will remain confidential and only be used for the lots you have specified. An “Up To” bid will be placed on each item for the maximum price provided. This will allow the computer to place an auto bid on your item, up to but not exceeding your specified maximum price.
- Once the auction is complete a Bryan’s email will be sent to the email address you provided with your invoice for any lots you won. Invoices must be paid in full prior to pick up.
Why is the closing time extended when I bid?
This is called a soft close, or bid extension. During the final 2 minutes of a lot, if a bid is placed the timer will automatically add another 60 seconds to the lot. This occurs each time a bid is placed during this final period. Once there are no more bids the timer will countdown and the lot will close.
I am the highest bidder, now what?
If you are the winning bidder, once your item has closed, sit tight. Once the auction has closed/ended for the day, an invoice will be generated and emailed to the address you used to register for the auction. Please note, these invoices come from a bryansfarm.com email address, which is separate from the bid notifications coming from hibid.com. If you do not see your invoice the next morning, please check your junk folder prior to contacting us. Directions on how to pay and pick up will come with the invoice.
Can my purchase be shipped to me?
Bryan’s does not ship auction items. If you would like to arrange for a third party company to deliver your purchases, it is up to you to make these arrangements. Please note, Bryan’s will not release items until they have been paid in full and items paid by credit card CANNOT be picked up by a third party. You do have to notify Bryan’s that you are arranging delivery of your items. You can do this by calling appropriate location.
Can you ship between your locations?
Bryan’s does not ship items between locations for customers. Please make sure you know which location the items you are bidding on are located.
When can I pick up my purchase?
All items must be paid in full prior to pick up. This information is also included in the email with your invoice.
I’ve purchased a vehicle, can I drive it home?
Once the invoice has been paid in full you have a few options. You can drive the vehicle out with a dealer plate (this must be supplied by you, Bryan’s DOES NOT supply dealer plates). If the vehicle is in a FIT status Bryan’s can supply temporary plates for a fee of $80.00. Insurance company name and policy number along driver’s license and or RIN number must be supplied for Service Ontario to issue temporary plates. Temporary plates can take UP TO 14 business days. They cannot be added once ownership transfer has been completed, and they are not available on all vehicles. Please contact the payment office for more information regarding temporary plates). Or, you may have the vehicle towed out. Please keep in mind that all vehicles are sold AS IS, and have not received a mechanical inspection.
I’ve purchased a vehicle, how long before my ownership is ready?
Once your invoice has been paid in full, and all necessary information is provided (i.e., driver’s license number) the ownership transfer can take up to 14 business days. This is dependent on how busy the MTO (Service Ontario) office is at the time.
All UCDA must be signed before leaving our property.
If you have purchased temporary plates, this will take up to four business days dependent on the MTO, and you will be contacted by a Bryan’s staff member when your plates are ready. All ownerships along with temporary plates will be in the payment office during payment and pickup times.
Are pets allowed on your premises?
Out of respect for the safety of pets, as well as workers and customers, Bryan’s does not allow pets onsite. We run a very busy equipment yard and warehouse with several hazards and risks. Service Animals are always welcome.
I placed a bid, won and now I don’t want the item. Can I change my mind?
Entering a bid with Bryan’s Auction is entering into a binding contract in which you are obligated to pay for and remove your purchases. This is clearly outlined in our terms and conditions that you must review and accept to register for an auction.
How do I pay for my item?
We accept Visa and Mastercard up to $15,000. We also accept e-transfer and wire transfer.
E-transfers can be sent to auctionpayments@bryansfarm.com
Are there any fees I need to be aware of?
Yes. A 12% buyer’s premium is in effect on all items at every Bryan’s auction sale. Please note that the buyer’s premium is a taxable service.
Why did my bid not go through in the last 2 minutes?
It is likely that this occurred because you were bidding from your watch list. You cannot bid from your watch list when the auction is down to the wire. Please ensure you are bidding in the live catalogue during the closing of the auction
Does Bryan’s assist in the loading process once I’ve purchased an item?
Bryan’s does not hand load any item. Please ensure you are bringing adequate help with you to hand load all items (doors, kitchens, vanities etc.) Bryan’s will machine load items as long as it is safe to do so. All loading must be completed by 5 p.m. during weekdays, NO LOADING AFTER DARK.
Do we provide equipment to load heavy lots/items (i.e., skid of hardwood, tile, toolbox etc.)?
Yes, provided the customer brought the right vehicle for safe load. Bryan’s staff can decline loading if deemed unsafe.
I have paid for my items but I can’t fit everything on my truck in one trip. Can I come back for the rest of the pieces another day?
Yes, as long as you make another appointment using our online booking calendar during our load out period, you can make as many trips as necessary. Your release will be left with the gate attendant when you leave, for access to continue loading upon your return.
I have paid for my item, but am unable to come and get it, can someone else come for me?
If a third party is picking up on your behalf, payment of your invoice cannot be paid by credit card. Once we receive your payment, you will receive an email with a link to schedule your pick up. You will then be asked if you or a third party are picking up. If you select the third party option, you will also be asked for the name of the person coming to pick up for you. In addition, when the individual picking up for you arrives during load out, they will be asked for ID so that we can verify their identity.
I paid for my item, but forgot to pick it up, or was unable to pick it up within the posted time frame, now what?
All items paid for and not removed are subject to storage fees, and considered forfeit after 14 days from the last date of pick up.
How can I purchase extra kitchen cabinets?
Click here for more information on how to do this.
Will consignors be able to put their items in Buy It Now versus the auction?
No. All items in Buy It Now must be authorized by a management team member, as our preferred line of business is the monthly auctions.
Will Buy It Now be a separate auction?
No. Items in Buy It Now will not go through the auction while they are for sale through the Buy It Now portal.
How will customers know that items are for Buy It Now and not the auction?
Buy It Now items are positioned in front of building #1 at the Puslinch location and marked with a sign that reads “Buy It Now & price.”
What will happen to items that don’t sell in Buy It Now?
We anticipate moving the items into the auction to sell.
How are contracts handled?
Due to specific terms and conditions, there is a separate contract for Buy It Now.
How can customers access items in the Buy It Now portal?
Through the menu option Menu at the top navigation bar labelled “Buy It Now.” All items will be stored in this location on the website.
Can I bring items to sell at an auction?
Are there items that aren't accepted?
What is the cost to consign items with Bryan's Auction?
The cost to sell at a Bryan’s Auction varies based on the sale price of the items consigned. For current consignment commission rates, please contact consignment@bryansauction.com
Are there any additional fees to consign a vehicle?
Yes, an additional charge of $200 applies for each vehicle consigned. This covers Ownership fees, OMVIC fees, Surefire fees, UCDA fees, and Administration fees
What is your Inclement Weather Policy?
For the safety and best interest of our staff and valued customers and clients, there may be a need to pause or reschedule preview, loadout, and consignment intake during inclement weather. We will work to accommodate all requests in a safe and timely manner.
